Compliance Department
Compliance Department
At the Community Action Organization of Western New York (CAO of WNY), the Compliance Program is fundamental to the agency’s mission, vision, and values. CAO of WNY is committed to upholding the highest standards of integrity, accountability, and transparency across all programs and departments.
The Compliance Program is designed to support a strong ethical culture while ensuring that CAO of WNY operates in alignment with applicable laws, regulations, and internal policies. The program helps guide decision-making, prevent misconduct, and promote responsible practices at every level of the organization.
Our Commitment to Compliance
The Compliance Department oversees:
Regulatory Compliance & Operational Integrity
Ethics in Service Delivery
Data Privacy & Confidentiality
Risk Management & Internal Audit Readiness
Equity & Inclusive Practices Across Programs
Through proactive monitoring, education, and open communication, CAO of WNY works to reduce risk and foster a culture of compliance and excellence.
Key Program Features
Policies and Procedures
CAO of WNY maintains comprehensive written policies covering program integrity, documentation standards, privacy and confidentiality, responsible use of resources, and professional conduct. These are reviewed regularly and shared with staff during onboarding and as updates occur.
Compliance Leadership
The program is led by a designated Chief Compliance Officer who works closely with senior leadership and directly supports program staff. This role ensures independent oversight of compliance matters and facilitates open dialogue on ethical concerns.
Training and Education
All staff are required to complete compliance training upon hire and on an annual basis. Training includes topics such as:
Ethical Conduct & Workplace Integrity
Confidentiality & Data Protection
Accurate Documentation & Billing
Compliance Training & Education
Safe & Anonymous Reporting
Monitoring & Continuous Improvement
Training is updated regularly to reflect emerging trends and regulatory changes.
Reporting Concerns
CAO of WNY encourages employees, clients, and partners to speak up if they see something that may be unethical, improper, or in violation of policy. Concerns can be reported confidentially and without fear of retaliation.
Compliance Hotline (24/7): (716) 579-7862
Chief Compliance Officer: (716) 846-9505
Reports may be made anonymously.
All reports are taken seriously and reviewed promptly.
Auditing and Monitoring
Regular reviews and audits are conducted to help identify areas for improvement and ensure that CAO of WNY’s programs and processes meet expected standards. When needed, corrective action plans are developed in collaboration with program leadership.
Accountability and Continuous Improvement
The Compliance Program includes clear standards for professional behavior. Instances of non-compliance are addressed with fairness and consistency, with an emphasis on education and improvement.
Client Rights and Support
Clients have the right to be treated with dignity and respect, receive services in a safe and private environment, and have their information handled confidentially. If you have a concern about your experience, please contact the Compliance Department or any member of leadership
Compliance Team Contacts
Yeaben Gompah
Chief Compliance Officer
Phone: (716) 881-5150 ext. 4330
Work Cell: (716) 846-9505
Email: ygompah@caowny.org
Venecia Williams
Compliance Manager (Agency-Wide)
Phone: (716) 881-5150 ext. 4774
Email: vdwilliams@caowny.org
Eric Elniski
DART Compliance Manager (Person-centered recovery)
Phone: (716) 884-9101 ext. 3005
Email: eelniski@caowny.org
Kyra Essue
Compliance Coordinator
Phone: (716) 881-5150 ext. 4771
Email: kessue@caowny.org
General Compliance Inquiries:
Email: compliance@caowny.org
Hotline (24/7): (716) 579-7862
Compliance & Ethics FAQ
What is the Compliance Program at CAO of WNY?
The Compliance Program is designed to ensure our organization operates ethically, legally, and in alignment with federal, state, and local regulations. It includes training, policies, auditing, and reporting mechanisms to prevent misconduct and promote accountability.
Who is required to participate in compliance training?
All staff are required to complete compliance training upon hire and annually thereafter. Training helps reinforce expectations around ethics, documentation, confidentiality, and reporting.
How do I report a concern or potential violation?
You can report a concern by completing the online form, calling the 24/7 Compliance Hotline at (716) 579-7862, or contacting the Chief Compliance Officer directly. Reports may be made anonymously.
Can I remain anonymous if I report a concern?
Yes. You have the option to report anonymously through the hotline or online form. CAO of WNY does not tolerate retaliation against anyone who reports in good faith.
What types of issues should be reported to Compliance?
Examples include suspected fraud, misuse of resources, privacy breaches, unethical conduct, inaccurate billing or documentation, or anything that may violate law, policy, or ethical standards.
What happens after I report a concern?
All reports are taken seriously and reviewed promptly. Depending on the nature of the concern, the Compliance Department may conduct a review, ask follow-up questions, and determine next steps. Corrective actions may be taken if necessary.
What is the role of the Chief Compliance Officer?
The Chief Compliance Officer oversees the Compliance Program, provides independent oversight, supports staff, ensures regulatory compliance, and fosters a culture of integrity across the agency.
Are clients protected by the Compliance Program?
Yes. Clients have the right to services that are safe, respectful, confidential, and free from discrimination or misconduct. Concerns can be reported by clients or on their behalf.
How often is the Compliance Program reviewed or updated?
The program is reviewed regularly to ensure alignment with changing regulations and agency needs. Updates to policies and training are shared with staff as needed.